Frequently Asked Questions
How Do I Book?
You Can Book Or Check Availability by calling us on 0121 769 2929 or booking online.
Is There A Delivery Charge?
There May Be A Small fuel Charge If You Are Outside Our Standard 5 Mile Radius.
Can I Have A Member Of Staff?
Some Equipment Comes With A Member Of Staff But If Not You Can Hire Event Staff On The Event Staff Tab.
What Does The Price Include?
The Price Includes Set Up,Delivery And The Equipment Hired Plus Collection.
If You Can't Find The Answer To Your Question Please Don't Hesitate And Give Us Call.
Non Refundable Deposit
we require a 20% non-refundable deposit which is to secure your party date, you are only entitled to a full refund if the weather is deemed too bad for a bouncy castle. managers decision is final. If you have paid for your party / event in full, You will lose your full payment as we may have had to turn down potential bookings in place of your party date.
complaints
All complaints must be notified to our office within 15 mins of any issues, if we do not receive any contact we will assume there are no issues with your party
managers decision is final
mascot complaints :-
If you have a complaint or problem with your mascot, our policy is that you should refuse the mascot at the earliest convienence (within 5 mins MAX) and contact our office on 0121 769 2929.
If you allow the mascot to continue, then unfortunatley we are unable to offer a refund as you still had the mascot.
cancellations procedure
once making a booking either through our website or over the phone, and you need to cancel for any reason, you will be required to let us know in writing either through text message or email, if nothing is received and we attend your booking you will be liable for 50% of the total booking to be paid within 7 days
INVOICES
All invoices must be paid within before or on the date of your event, if not paid in full we may charge an admin and late payment fee.
(this is a legally binding contract)
7-14 days late charge £25
15-30 days late charge £50